In-Scope Services (EAA)
The EAA covers a defined list of consumer services: e-commerce (B2C); banking services for consumers; e-books and dedicated software; electronic communications services; access to audiovisual media services; passenger transport (web, apps, e-ticketing, terminals); and emergency communications to 112. Other digital services are outside the directive's scope.
The specific consumer services the EU Accessibility Act covers — such as online shops, banking, e-books, and transport ticketing.
Article 2 and Annex I of the EAA define the in-scope services. Note that some Member States (e.g., Germany under the BFSG) have expanded the scope nationally — the EU minimum is the floor, not a ceiling. Check the local transposition law for each market you serve.
Waarom dit belangrijk is
Scope determines obligation. A B2B SaaS sold only to enterprises is generally outside the EAA's services scope; the same product sold to consumers is generally inside it. Operators commonly miscategorise and either over- or under-prepare. The scope test is service-by-service, not company-wide.